SafeIn Privacy Policy

At SafeIn (operated by Aynzo), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our visitor management and appointment scheduling platform.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

We use the collected information for the following purposes:

• To provide and maintain our visitor management services
• To process subscription payments securely through Razorpay
• To send appointment notifications and updates via email
• To manage employee and visitor records
• To improve our services and user experience
• To comply with legal obligations and prevent fraud
• To communicate with you about your account and services

We use Razorpay as our payment gateway to process subscription payments securely. When you make a payment:

• Your payment information is processed directly by Razorpay and is not stored on our servers
• Razorpay complies with PCI DSS (Payment Card Industry Data Security Standard) requirements
• We only receive payment confirmation and transaction details necessary for subscription management
• Your card details are encrypted and handled securely by Razorpay
• We do not have access to your full card number or CVV

For more information about Razorpay's privacy practices, please visit: https://razorpay.com/privacy/

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure password hashing using bcrypt
• Regular security audits and updates
• Access controls and authentication mechanisms
• Secure cloud storage with encrypted backups

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Payment Processing: With Razorpay for processing subscription payments
• Service Providers: With trusted third-party service providers who assist in operating our platform (email services, cloud hosting)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale, or acquisition of our business

You have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Data Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal data
• Withdrawal: Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the contact information provided below.

We use cookies and similar tracking technologies to track activity on our platform and store certain information. Cookies are files with a small amount of data that are sent to your browser and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account information is retained while your account is active
• Visitor and appointment records are retained as per business requirements
• Payment transaction records are retained as required by financial regulations
• Upon account deletion, data is removed within 30 days unless legal retention applies

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Cancellation: You may cancel your subscription at any time through your account settings. Cancellation will be effective at the end of the current billing cycle.

Refunds:

• Free Trial: We offer a 3-day free trial to evaluate the platform. You will not be charged if you cancel before the trial ends.
• Subscription Fees: Once a subscription fee is charged, it is non-refundable for the current billing period (month/year).
• Exceptions: Refunds may be processed in cases of duplicate transactions or technical errors attributable to SafeIn. Refund requests must be made within 5 days of the transaction via support@aynzo.com.
• Processing Timeline: Approved refunds will be processed within 5-7 business days to the original payment method.

Service Delivery: SafeIn is a SaaS (Software as a Service) platform. Services are delivered digitally and immediately upon successful registration and/or payment.

• No physical shipping is involved.
• Account activation is instant.
• Login credentials and invoices are sent to your registered email address immediately.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: